TECHNICAL SERVICE
A mechanical watch is like the body of a human being, it requires maintenance to ensure optimal performance.
Directed by our Master Watchmaker Mr. Javier García, and his fellow watchmaker Miguel Ángel Patrocinio, our technical service has the most advanced technology and knowledge to keep your watch always ready. A quality, professional technical service with a strong customer orientation will be the fundamental piece for your watch to last for many years, even generations.
We are located in Madrid at: C/ Alcalá, 117 Bajo izquierda-28009 Madrid- Telephone: 696 090 184.
Store & Customer Care hours:
September to June: Monday to Thursday from 9:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 6:00 p.m. Friday from 9:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 5:00 p.m.
July: Monday to Thursday from 9:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 5:00 p.m. Friday from 8:00 a.m. to 3:00 p.m.
August: The showroom will be closed from August 7 to 20 but the online store will remain open every day 24 hours a day.
The opening hours in August will be Monday through Friday from 8:00 a.m. to 3:00 p.m.
You can contact us before shipping if you have any questions. It is essential to send the watch very well protected and with the following data inside:
Name and surname
Full Address
Telephone
Watch Remarks
Revision:
From Colomer and Sons we recommend that you have your watch serviced at least once every two years, don’t forget that at the end of the day it is a mechanical machine that, just like a car, must be checked in its seals, oil, etc. Get in touch with our technical service, we will be happy to assist you at any time.
We reviewed your watch for an incredible price, only 79,95€ (For watches from other brands consult.) *
The review includes:
1. Pick-up:
At your home by courier.
2. Running time:
Placing your watch in a machine where we observe its operation.
3. Fit:
In this process, when we see the possible deviations of advance or delay, we will adjust the clock to the maximum.
4. Oiling:
Essential for all parts of the machine to work properly.
5. Complete cleaning of machinery and exterior:
Running the clock through an ultrasonic cleaning machine.
6. Delivery:
At your home by courier.
* Only for Colomer and Sons watches.
Promotion valid only for the Iberian Peninsula. If the customer brings the watch to our offices, the price is €69.95.
To hire this service we offer you two formulas:
1. Call us on 696 090 184 or send us a whatsapp from Monday to Thursday from 9 a.m. to 2 p.m. and from 3 p.m. to 6 p.m. Friday from 9 a.m. to 2 p.m. and from 3 p.m. to 5 p.m.
2. Send an e-mail to informacion@colomerandsons.com indicating your details: name, surname, address and telephone number.
Then we will call you to arrange the pick-up
Repairs:
We have an extensive repair service for each of the parts of the watch.
The technical service is closed during the month of August.